Support & FAQs

Whether you're setting up your first sensors, exploring AI-powered diagnostics, or just trying to interpret a status change—we're here to help

Browse common questions below or reach out to our team for personal support.

Some of our most common questions

Is there a difference between condition monitoring sensors and vibration monitoring sensors?

In many cases, the terms overlap. Vibration monitoring sensors are a key type of condition monitoring sensor, especially for rotating machinery. MultiViz is built to analyze this type of sensor data and convert it into actionable machine health insights.

What if my vibration sensor brand isn’t listed?

We’re constantly adding new integrations. If your vibration monitoring sensor isn’t shown, get in touch with our team—we’ll evaluate compatibility and discuss how we can support your sensor or data stream via API or custom connection.

Which brands of condition monitoring sensors do you support?

We support sensors and devices from over 50 brands, including SKF, CTC, Fluke, Schaeffler, Erbessd, AVT, Petasense, Tractian, Augury, BeanAir, and many others. You can explore each integration on this page or contact us if your sensor isn’t listed.

Do you support handheld vibration analyzers and route-based data?

Absolutely. We integrate with popular handheld devices such as Fluke, CSI 2140, PRÜFTECHNIK, SPM Instrument, and Emerson. MultiViz allows you to upload route-based readings, enabling smarter prioritization and diagnostics based on handheld-collected data.

Can Viking Analytics integrate with wireless vibration sensors?

Yes. MultiViz integrates with many leading wireless vibration sensors from vendors like CTC, Sensoteq, Dynamox, Monnit, Broadsens, Treon, and more. If your wireless sensor collects vibration or acceleration data, we can likely support it.

What types of vibration sensors do you support?

We support a wide range of vibration sensors, including accelerometers, bearing vibration sensors, wireless vibration sensors, and smart handheld analyzers. Whether you're using sensors for general condition monitoring, predictive maintenance, or advanced vibration analysis, our platform can integrate with your data source.